Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith.
Material type: TextPublication details: Hoboken, N.J. : J. Wiley & Sons, c2007.Description: x, 227 p. : ill. ; 24 cmISBN:- 9780470047460
- 658.51 22
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | |
---|---|---|---|---|---|---|---|
Books | Main library General Stacks | 658.51 / SM.B 2007 (Browse shelf(Opens below)) | 1 | Available | 000594 |
Browsing Main library shelves, Shelving location: General Stacks Close shelf browser (Hides shelf browser)
658.5 / VO.M 1992 Manufacturing planning and control systems / | 658.503 / SL.O 2008 Operations strategy / | 658.5036 / SC.O 1989 Operations management : decision making in the operations function / | 658.51 / SM.B 2007 Business process management and balanced scorecard : | 658.514 / BE.M 1987 Managing technology : competing through new ventures, innovation, and corporate research / | 658.514 / BE.M 2003 Managing technological innovation : competitive advantage from change/ | 658.514 / BE.M 2003 Managing technological innovation : competitive advantage from change/ |
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
1
There are no comments on this title.