Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith.

By:

Smith, Ralph F, 1953-

Material type: Text

TextPublication details: Hoboken, N.J. : J. Wiley & Sons, c2007.Description: x, 227 p. : ill. ; 24 cmISBN:

9780470047460

Subject(s):

DDC classification:

658.51 22

Contents:

A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.

Summary: Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Books	Main library General Stacks	658.51 / SM.B 2007 (Browse shelf(Opens below))	1	Available		000594

Includes index.

A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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