Business process management and balanced scorecard :
Smith, Ralph F., 1953-
Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith. - Hoboken, N.J. : J. Wiley & Sons, c2007. - x, 227 p. : ill. ; 24 cm.
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
9780470047460
2006020850
MOT.
EMBA.
Workflow -- Management.
Benchmarking (Management)
Performance -- Management.
Strategic planning.
658.51
Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith. - Hoboken, N.J. : J. Wiley & Sons, c2007. - x, 227 p. : ill. ; 24 cm.
Includes index.
A world of change -- How process can drive strategy -- The strategic process -- Strategy maps -- Balanced scorecard and strategic initiatives -- Conclusions.
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
9780470047460
2006020850
MOT.
EMBA.
Workflow -- Management.
Benchmarking (Management)
Performance -- Management.
Strategic planning.
658.51