What is Lean Six Sigma? / Mike George, Dave Rowlands, Bill Kastle.

Foundations of Lean Six Sigma -- Delight Your Customers with Speed and Quality -- Improve Your Processes -- Work Together for Maximum Gain -- Base Decisions on Data and Facts -- Beyond the Basics: The Five Laws of Lean Six Sigma -- Implementing Lean Six Sigma -- When Companies Start Using Lean Six Sigma -- Making Improvements That Last: An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit -- The Experience of Making Improvements: What It's Like to Work on Lean Six Sigma Projects -- Six Things Managers Must Do: How to Support Lean Six Sigma

A basic primer for all employees on using Lean Six Sigma to meet your company's goals and your customers' needs. Lean Six Sigma combines the two most important and popular quality trends of our time: Six Sigma and Lean Production. In this plain-English guide, you'll discover how this remarkable quality improvement method will help you identify and eliminate waste, cut costs and grow revenue, enhance your job skills, and even make work more meaningful. What is Lean Six Sigma? reveals why companies are implementing this strategy, and walks you through the foundations of Lean Six Sigma, explaining the "four keys" and how they apply to your own job: -- Delight your customers with speed and quality -- Improve your processes -- Work together for maximum gain -- Base decisions on data and facts -- Featuring charts, diagrams, and case studies of teams who have used these methods to improve their workplace, What is Lean Six Sigma? tells you what you need to know to make this strategy a success in your organization.

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