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1.
Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, N.J. : J. Wiley & Sons, c2007
Availability: Items available for loan: Main library (1)Call number: 658.51 / SM.B 2007.

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2.
Workflow modeling : tools for process improvement and applications development / Alec Sharp, Patrick McDermott. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Availability: Items available for loan: Main library (1)Call number: 658.4063 / SH.W 2009.

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