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	1.	Benchmarking in the public and nonprofit sectors : best practices for achieving performance breakthroughs / Patricia Keehley, Neil N. Abercrombie. by Keehley, Patricia, 1955- Abercrombie, Neil N Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2008 Availability: Items available for loan: Main library (1)Call number: 352.357 / KE.B 2008. Place hold Log in to add tags Add to cart (remove)
	2.	Business process management and balanced scorecard : using processes as strategic drivers / Ralph F. Smith. by Smith, Ralph F, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken, N.J. : J. Wiley & Sons, c2007 Availability: Items available for loan: Main library (1)Call number: 658.51 / SM.B 2007. Place hold Log in to add tags Add to cart (remove)
	3.	Maintenance benchmarking and best practices : a profit- and customer-centered approach / Ralph W. "Pete" Peters. by Peters, Ralph W Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2006 Availability: Items available for loan: Main library (1)Call number: 658.202 / PE.M 2006. Place hold Log in to add tags Add to cart (remove)
	4.	Demarketing / Jim Blythe, Nigel Bradley by Jim Blythe Material type: Text; Format: print ; Literary form: Not fiction Availability: Items available for loan: Main library (1)Call number: 658.8 / BJ.D. Log in to add tags Add to cart (remove)