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Crisis management in a complex world / Dawn R. Gilpin and Priscilla J. Murphy.

By: Material type: TextTextPublication details: New York : Oxford University Press, 2008.Description: viii, 210 p. : ill. ; 25 cmISBN:
  • 0195328728 (cloth : alk. paper)
Subject(s): DDC classification:
  • 658.4056   22
Contents:
Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world.
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books Main library General Stacks 658.4056 / GI.C 2008 (Browse shelf(Opens below)) 1 Available 001712
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658.4052 / PE.B 2008 Brilliant negotiations : 658.4052 / TH.M 2009 The mind and heart of the negotiator / 658.4052 / WA.S 2006 Shaping the game : 658.4056 / GI.C 2008 Crisis management in a complex world / 658.406 / AF.I 1998 Innovation management : 658.406 / BR.M 2008 Modern ERP : 658.406 / BU.M 2004 Managing change :

Includes bibliographical references (p. 179-196) and index.

Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world.

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