Crisis management in a complex world /
Gilpin, Dawn R.
Crisis management in a complex world / Dawn R. Gilpin and Priscilla J. Murphy. - New York : Oxford University Press, 2008. - viii, 210 p. : ill. ; 25 cm.
Includes bibliographical references (p. 179-196) and index.
Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world.
0195328728 (cloth : alk. paper)
2007040014
Crisis management
658.4056
Crisis management in a complex world / Dawn R. Gilpin and Priscilla J. Murphy. - New York : Oxford University Press, 2008. - viii, 210 p. : ill. ; 25 cm.
Includes bibliographical references (p. 179-196) and index.
Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world.
0195328728 (cloth : alk. paper)
2007040014
Crisis management
658.4056