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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Contributor(s): Material type: TextTextPublication details: Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.Edition: 3rd edDescription: xvi, 533 p. : ill. ; 25 cmISBN:
  • 1405847328 (pbk. : alk. paper)
Subject(s): DDC classification:
  • 658   22
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Holdings
Item type Current library Call number Copy number Status Date due Barcode
Books Books Main library General Stacks 658 / GO.S 2008 (Browse shelf(Opens below)) 1 Available 001695

Includes bibliographical references and index.

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