Service operations management :
Johnston, Robert, 1953-
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1405847328 (pbk. : alk. paper)
2008002916
Service industries -- Management.
658
Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 3rd ed. - Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. - xvi, 533 p. : ill. ; 25 cm.
Includes bibliographical references and index.
1405847328 (pbk. : alk. paper)
2008002916
Service industries -- Management.
658