Framework for overcoming challenges in digital transformation in Egyptian organizations /Mona kamal khamis

Supervisor: Mohamed Omar Ezzat

Thesis (P.H.D)—Nile University, Egypt, 2024 .

"Includes bibliographical references"

Contents:TABLE OF CONTENTS
CERTIFICATE OF APPROVAL...............................................................................................I
DEDICATION.......................................................................................................................... II
ACKNOWLEDGEMENT .......................................................................................................III
DECLARATION.....................................................................................................................IV
ABSTRACT.............................................................................................................................. V
TABLE OF CONTENTS...........................................................................................................VI
TABLE OF FIGURE ............................................................................................................ VIII
TABLE OF TABLES ............................................................................................................... X
CHAPTER I INTRODUCTION................................................................................................ 1
1.1 INTRODUCTION .................................................................................................1
1.2 THE CONCEPT OF DIGITAL TRANSFORMATION........................................2
1.3 IMPACT OF DIGITAL TRANSFORMATION ...................................................4
1.4 SCOPE OF THE STUDY......................................................................................9
1.5 DISSERTATION STRUCTURE...........................................................................9
CHAPTER II PROGRESS INDICATOR OF DIGITAL TRANSFORMATION.................. 10
2.1 PREFACE............................................................................................................10
2.2 MAJOR PILLARS OF DIGITAL TRANSFORMATION..................................10
2.3 MEASUREMENT OF THE PROGRESS OF DT...............................................12
2.4 ORGANIZATIONS AND THEIR EFFORTS ON DT .......................................24
2.5 DT STRATEGIES FOR VARIANCE COUNTRIES..........................................27
2.6 DIGITAL TRANSFORMATION OF EGYPT....................................................30
2.7 MAIN CHALLENGES OF DIGITAL TRANSFORMATION...........................33
CHAPTER III RESEARCH METHODOLOGY .................................................................... 34
3.1 PROBLEM STATEMENT..................................................................................34
3.2 THE RESEARCH OBJECTIVES .......................................................................34
3.3 RESEARCH HYPOTHESIS ...............................................................................35
3.4 RESEARCH CONCEPTUAL FRAMEWORK ..................................................35
3.5 RESEARCH OBJECTIVES ................................................................................38
3.6 COLLECTION OF SECONDARY DATA.........................................................39
3.7 COLLECTION OF THE PRIMARY DATA ......................................................40
3.8 SAMPLE COMPOSITION AND SIZE OF ONLINE SURVEY........................40
3.9 PARTICIPANTS OF THE PRIMARY DATA COLLECTION .........................41
3.10 DATA ANALYSIS..............................................................................................42
3.11 DESCRIPTION OF THE DATA COLLECTION TOOLS.................................42
3.12 DESCRIPTION OF THE QUESTIONS USED IN THE ONLINE SURVEY ...43
3.13 DESCRIPTION OF QUESTIONS IN FOCUS DISCUSSION GROUP (FDG).44
3.14 DESCRIPTION OF QUESTIONS EXPERT INTERVIEW .............................. 45
VII
CHAPTER IV RESEARCH FINDING AND RESULTS....................................................... 47
4.1 PREFACE............................................................................................................47
4.2 RESULTS OF ONLINE SURVEY .....................................................................48
4.3 RESULTS SUMMARY OF ONLINE SURVEY FOR CHALLENGES............61
4.4 RESULTS OF FOCUS DISSCUSSION GROUP (FDG) ...................................63
4.5 THE RESPONSES OF THE EXPERTS INTERVIEWS:...................................70
4.6 SUMMARY OF THE RESULTS ................................................................79
CHAPTER V CONCLUSION & RECOMMENDATIONS ................................................... 80
5.1 OVERVIEW OF THE FRAMEWORK ..............................................................80
5.2 FRAMEWORK IS KEY CAPABILITIES ..........................................................81
5.3 DIGITAL TRANSFORMATION PHASED PLAN........................................... 84
5.4 EGYPTIAN ORGANIZATION’S ASSESSMENT APPLIED EXAMPLE.....101
5.5 FUTURE RESEARCH WORK.........................................................................102
REFERENCES ......................................................................................................................103
APPENDICES 1 ....................................................................................................................110

Abstract:
Digital transformation is the process of leveraging technology to fundamentally change
the way an organization operates, delivers value to customers, and achieves its goals.
In today's rapidly evolving digital landscape, digital transformation has become
increasingly important for businesses of all sizes and industries. This dissertation
Provides an overview of digital transformation activities, globally, and in the Arab
world in general, based on internationally recognized indicators. The classification of
some countries in the world has been shown, as well as the rankings of advanced Arab
countries in the field of digitalization. It also reviews the state of digital development
in Egypt in particular, based on several indicators, including digital evolution index,
Arabic Digital Transformation index and network readiness. The objective of the study
is to explore the obstacles that impede the digital transformation process within
organizations, despite the measures taken to modernize and the reliance on technology.
The increasing need for organizations to embrace digitalization has prompted many to
initiate a range of technological advancements. However, despite these steps, many
organizations still face challenges in achieving successful digital transformation. The
study identified and analyzed these challenges within the organizations through an
assessment model of the level of adoption the digital transformation. By examining
these challenges and the results of the assessment, the study provides a framework and
implementation plan that can be utilized to overcome them and facilitate the adoption
of digital technologies. Ultimately, the goal of this research work is to help
organizations achieve their digital transformation objectives more efficiently and
effectively.

Text in English, abstracts in English