Customer service : (Record no. 4139)

MARC details
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100316s2009 maua b 001 0 eng
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780071277501
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071277501
035 ## - SYSTEM CONTROL NUMBER
System control number (Sirsi) u5134
040 ## - CATALOGING SOURCE
Original cataloging agency EG-CaNU
Transcribing agency EG-CaNU
Modifying agency EG-CaNU
042 ## - AUTHENTICATION CODE
Authentication code ncode
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 20
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Lucas, Robert W.
9 (RLIN) 10255
245 10 - TITLE STATEMENT
Title Customer service :
Remainder of title skills for success /
Statement of responsibility, etc. Robert W. Lucas.
250 ## - EDITION STATEMENT
Edition statement 4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston :
Name of publisher, distributor, etc. McGraw-Hill,
Date of publication, distribution, etc. 2009.
300 ## - PHYSICAL DESCRIPTION
Extent xx, 294 p. :
Other physical details ill. ;
Dimensions 26 cm.
500 ## - GENERAL NOTE
General note "McGraw-Hill international edition" -- cover.
500 ## - GENERAL NOTE
General note Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
596 ## -
-- 1
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
9 (RLIN) 10256
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Management and Business Studies
-- blcoll
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
    Dewey Decimal Classification     Main library Main library General Stacks 01/26/2020 AHRA-P   658.812 / LU.C 2009 007153 11/24/2019 1 11/24/2019 Books