000			10284nam a22002537a 4500
008			210204b2020 a|||f bm|| 00| 0 eng d
040			_aEG-CaNU _cEG-CaNU
041	0		_aeng _beng
082			_a658.4
100	0		_aAhmed Mohamed Alaa Eldin Azzam
245	1		_aEvaluation Of Future Investments Of Organizations In Information And Communication Technologies / _cAhmed Mohamed Alaa Eldin Azzam
260			_c2020
300			_a126 p. _bill. _c21 cm.
500			_3Supervisor: Mohamed Awny
502			_aThesis (M.A.)—Nile University, Egypt, 2020 .
504			_a"Includes bibliographical references"
505	0		_aContents: Chapter 1 Introduction .................................................................................................. 1 Chapter 2 ICT investments and literature review ........................................................ 4 2.1. Planning for ICT investments .......................................................................... 5 2.2. Measuring quantitative factors ....................................................................... 6 2.3. Business value creation factors ....................................................................... 8 2.4. ICT trends ...................................................................................................... 12 2.4.1. Big data .................................................................................................. 12 2.4.2. Data analytics ......................................................................................... 12 2.4.3. Open source software ............................................................................ 13 2.4.4. Cloud computing .................................................................................... 13 2.4.5. Virtualization technology ....................................................................... 15 2.4.6. Green ICT................................................................................................ 15 2.4.7. Bring your own device trend (BYOD) ..................................................... 15 2.4.8. Progressive Web Apps (PWA) ................................................................ 16 2.5. Challenges faced by decision makers while investing in ICT ........................ 17 2.5.1. Lack of clear information about the requirements. .............................. 17 2.5.2. Obtaining quantitative results from qualitative factors. ....................... 17 2.5.3. Investing in obsolete ICTs. ..................................................................... 18 2.5.4. Inability to identify tangible financial benefits of ICT investments. ...... 18 Chapter 3 Statement of the problem and Research method .................................... 19 3.1. Statement of the problem ............................................................................ 20 3.2. Research objectives ....................................................................................... 20 3.3. Research questions ....................................................................................... 21 3.4. Significance of the study ............................................................................... 21 VI 3.4.1. Worthiness of the study ........................................................................ 21 3.4.2. Who cares about this study? ................................................................. 21 3.5. Research method .......................................................................................... 22 3.6. Proposed methodology for analysis .............................................................. 23 3.6.1. Decision matrix ...................................................................................... 23 Chapter 4 The proposed framework for evaluation .................................................. 24 4.1. Indicators ....................................................................................................... 25 4.1.1. Performance indicator: .......................................................................... 25 4.1.2. Financial indicator: ................................................................................. 25 4.1.3. Technology indicator: ............................................................................ 25 4.2. Phases and steps ........................................................................................... 26 4.2.1. Phase 1: Service analysis. ....................................................................... 31 4.2.2. Phase 2: Request for proposal (RFP)...................................................... 37 4.2.3. Phase 3: Solutions analysis. ................................................................... 38 4.2.4. Phase 4: Decision making. ..................................................................... 40 4.2.5. Phase 5: Financial analysis for ICT investments. .................................... 41 Chapter 5 Results, analysis and discussion ................................................................ 44 5.1. Introduction................................................................................................... 45 5.2. Service analysis phase ................................................................................... 45 5.3. Market research phase ................................................................................. 60 5.4. Solutions’ analysis phase ............................................................................... 60 5.5. Decision making phase .................................................................................. 63 5.6. Financial analysis for ICT investments phase ................................................ 64 5.7. Implementation conclusions ......................................................................... 66 5.8. Implementation limitations .......................................................................... 67 Chapter 6 ..................................................................................................................... 68 Conclusions and recommendations for future work ................................................. 68 6.1. Conclusions of the research .......................................................................... 69 6.2. Contribution of the research study ............................................................... 70 6.2.1. Comparing to other approaches ............................................................ 70 6.2.2. Knowledge base ..................................................................................... 72 6.3. Recommendations of the research ............................................................... 72 6.3.1. Prior to the implementation of the framework..................................... 72 VII 6.3.2. During the implementation of the framework ...................................... 73 6.3.3. Post the implementation of the framework .......................................... 73 6.4. Further work ..................................................................................................
520	3		_aAbstract: Information and Communications Technologies (ICTs) play vital positive roles in various aspects and activities of our life. They are widely used across small, medium, and large organizations. Decision makers face different and ongoing challenges when it is related to ICT investments. They are required to justify their decisions and address the expected results of investing in ICT in relation to the performance and the financial aspects of the organization. This research attempts to conduct a study on how to evaluate the required ICT, where a structural framework is proposed that classifies the main aspects of the ICT planning process with reference to the challenges, as identified in the literature, and suggests guidelines to overcome these challenges. The proposed framework aims at creating a knowledge base to guide decision makers in their ICT investment decisions through an ongoing cycle of identifying various challenges of investment decisions in ICT. The framework proposes guidelines to overcome these challenges and adding all the information of the previous activities into one knowledge base to be used as a guide for future investments in ICT. Having a framework and a knowledge base to guide decision makers when investing in ICT, can help them make appropriate decisions and save the organization from losing its financial investment. The proposed framework considers the performance, financial and technology aspects as indicators to assess the planned ICT investments, where different solutions are examined against organizational performance requirements, financial terms and technology trends. The proposed framework includes fifteen steps distributed on five phases. This framework was implemented at a large educational organization for validation. Intensive interviews and focus groups were conducted to collect the required information from relevant departments. The collected information was analyzed, and conclusions were derived. The proposed framework proved to be capable of providing guidance to decision makers on ICT investments by providing detailed information on different requirements in the service and providing measurable evaluations for the qualitative factors. This is in addition to considering new and cost-effective ICT trends to avoid investing in obsolete technologies, and to optimize the financial costs. The evaluation shows the most appropriate solution and to what extent it meets the requirements of the organization and how it will cope effectively with the ICT trends. XIV Among other important findings of this research, it was realized that challenges, technologies, and needs differ according to the organization type of activities, time, and type of investment in ICT. Having this framework can guide decision makers through various ICT investment decisions efficiently and in a timely manner.
546			_aText in English, abstracts in English.
650		4	_aMOT _9309
655		7	_2NULIB _aDissertation, Academic _9187
690			_aMOT _9309
942			_2ddc _cTH
999			_c8887 _d8887