| 000 | 01211cam a22003014a 4500 | ||
|---|---|---|---|
| 008 | 081021s2007 njua b 001 0 eng | ||
| 010 | _a2006100398 | ||
| 020 | _a0470065265 | ||
| 035 | _a(Sirsi) u929 | ||
| 040 |
_aEG-CaNU _cEG-CaNU _dEG-CaNU |
||
| 042 | _ancode | ||
| 082 | 0 | 0 |
_a658.812 _2 22 |
| 100 | 1 |
_aFinnegan, David. _916598 |
|
| 245 | 1 | 0 |
_aImplementing CRM : _b from technology to knowledge / _c David Finnegan, Leslie P. Willcocks. |
| 260 |
_aHoboken, NJ : _b John Wiley & Sons, Inc., _c c2007. |
||
| 300 |
_axiii, 327 p. : _b ill. ; _c 24 cm. |
||
| 490 | 0 | _aJohn Wiley series in information systems | |
| 504 | _aIncludes bibliographical references and index. | ||
| 630 | 0 | 0 |
_aEMBA. _916599 |
| 630 | 0 | 0 |
_aMOT. _916600 |
| 650 | 0 |
_aCustomer relations _x Management. _916601 |
|
| 650 | 0 |
_aCustomer services. _916602 |
|
| 700 | 1 |
_aWillcocks, Leslie. _916603 |
|
| 596 | _a1 | ||
| 999 |
_c8214 _d8214 |
||