000 00662cam a22002297a 4500
008 080728s2004 enk 000 0 eng
020 _a1854182781
035 _a(Sirsi) u860
040 _aEG-CaNU
_cEG-CaNU
_dEG-CaNU
042 _ancode
082 0 0 _a659.2936211
_2 22
100 1 _aRoberts-Phelps, Graham.
_915835
245 1 4 _aThe concise guide to telephone tactics / Graham Roberts-Phelps.
246 3 0 _aGuide to telephone tactics
260 _aLondon :
_b Thorogood,
_c c2004.
300 _a195 p. ;
_c 21 cm.
630 0 0 _aEMBA.
_915836
630 0 0 _aENG.
_9757
650 0 _aTelephone.
_915837
650 0 _aPublic Relations.
_915838
596 _a1
999 _c7463
_d7463