| 000 | 03987cam a2200289 a 4500 | ||
|---|---|---|---|
| 008 | 120710s2011 nyua b 001 0 eng | ||
| 010 | _a2011006452 | ||
| 020 | _a9780071700627 | ||
| 020 | _a0071700625 | ||
| 035 | _a(Sirsi) u8350 | ||
| 040 |
_aEG-CaNU _cEG-CaNU _dEG-CaNU |
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| 042 | _ancode | ||
| 082 | 0 | 0 |
_a005.14 _2 22 |
| 100 | 1 |
_aNanda, Vivek, _d 1977- _915391 |
|
| 245 | 1 | 0 |
_aSix Sigma software quality improvement : _b success stories from leaders in the high tech industry / _c Vic Nanda, Jeffrey A. Robinson. |
| 260 |
_aNew York : _b McGraw-Hill, _c c2011. |
||
| 300 |
_axx, 611 p. : _b ill. ; _c 25 cm. |
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| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aChapter 1. Executive Overview of Six Sigma -- PART ONE: DMAIC PROJECTS -- Chapter 2. DMAIC Primer -- Chapter 3. How Motorola Minimized Business Risk before Changing Business-Critical Applications -- Chapter 4. TCS Reduces Turn-Around Time for Software Change Requests -- Chapter 5. Defect Reduction -- Chapter 5A. How TCS Helped a Major Global Bank Reduce Customer Complaints -- Chapter 5B. Improving Test Effectiveness the Six Sigma Way -- Chapter 6. Help Desk Improvement -- Chapter 6A. EMC: Improving Development Productivity -- Chapter 6B. Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking Applications -- Chapter 6C. Infosys Significantly Reduces Telecom Client's Operational Expenses -- Chapter 7. Productivity Improvement -- Chapter 7A. TCS Improves Fraud Detection for a Global Bank -- Chapter 7B. Infosys Improves Software Development Productivity for a Large Multinational Bank -- Chapter 8. DMAIC Conclusions and Lessons Learned -- PART TWO: LEAN SIX SIGMA PROJECTS -- Chapter 9. Lean Primer -- Chapter 10. Leaning Six Sigma Projects: How to Run a DMAIC Project in Five Days -- | |
| 505 | 0 | _aChapter 11. How IBM Reduced Help Desk Escalations and Overhead Activities -- Chapter 12. Motorola Realizes Significant Cost Avoidance by Streamlining Project Documentation -- Chapter 13. Boiling the Ocean with Value Streams, Kaizens, and Kanbans -- chapter 14. How a Global Retailer Improved the Reliability Software Development and Test Environments -- Chapter 15. Lean Conclusions and Lessons Learned -- PART THREE: DESIGN FOR SIX SIGMA PROJECTS -- Chapter 16. DFSS Primer -- Chapter 17. How to Radically Streamline Your Business Processes -- Chapter 18. How Motorola Reduced the Effort Required for Software Code Reviews -- Chapter 19. Predictive Engineering to Improve Software Testing -- Chapter 20. Improving Product Performance Using Software DFSS -- Chapter 21. High-Speed Product Development at Xerox -- Chapter 22. How Seagate Technology Reduced Downtime and Improved Availability to 99.99 Percent -- Chapter 23. DFSS Conclusions and Lessons Learned -- PART FOUR: SIX SIGMA PROGRAMS -- Chapter 24. Cisco Successfully Reinvents Its Six Sigma Program -- Chapter 25. Six Sigma Practice at Thomson Reuters -- Chapter 26. How Convergys Injected Six Sigma into the Company DNA -- Chapter 27. Bumps in the Road. | |
| 520 | _aThis practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. | ||
| 650 | 0 |
_aComputer software _x Quality control. _915392 |
|
| 650 | 0 |
_aComputer software industry _x Quality control. _915393 |
|
| 650 | 0 |
_aSix sigma (Quality control standard) _91004 |
|
| 700 | 1 |
_aRobinson, Jeffrey A. _93977 |
|
| 596 | _a1 | ||
| 999 |
_c7253 _d7253 |
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