| 000 | 00817cam a22002294a 4500 | ||
|---|---|---|---|
| 008 | 090416s enka b 001 0 eng | ||
| 010 | _a2008002916 | ||
| 020 | _a1405847328 (pbk. : alk. paper) | ||
| 035 | _a(Sirsi) u1450 | ||
| 040 |
_aEG-CaNU _cEG-CaNU _dEG-CaNU |
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| 042 | _ancode | ||
| 082 | 0 | 0 |
_a658 _2 22 |
| 100 | 1 |
_aJohnston, Robert, _d 1953- _91640 |
|
| 245 | 1 |
_aService operations management : _b improving service delivery / _c Robert Johnston and Graham Clark. |
|
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England ; _a New York : _b Financial Times/Prentice Hall, _c 2008. |
||
| 300 |
_axvi, 533 p. : _b ill. ; _c 25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _x Management. _963 |
|
| 700 | 1 |
_aClark, Graham, _d 1949- _91641 |
|
| 596 | _a1 | ||
| 999 |
_c498 _d498 |
||