| 000 | 00846cam a22002531a 4500 | ||
|---|---|---|---|
| 008 | 100316s2009 maua b 001 0 eng | ||
| 020 | _a9780071277501 | ||
| 020 | _a0071277501 | ||
| 035 | _a(Sirsi) u5134 | ||
| 040 |
_aEG-CaNU _c EG-CaNU _d EG-CaNU |
||
| 042 | _ancode | ||
| 082 |
_a658.812 _2 20 |
||
| 100 | 1 |
_aLucas, Robert W. _910255 |
|
| 245 | 1 | 0 |
_aCustomer service : _b skills for success / _c Robert W. Lucas. |
| 250 | _a4th ed. | ||
| 260 |
_aBoston : _b McGraw-Hill, _c 2009. |
||
| 300 |
_axx, 294 p. : _b ill. ; _c 26 cm. |
||
| 500 | _a"McGraw-Hill international edition" -- cover. | ||
| 500 | _aPrevious ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _910256 |
|
| 653 |
_aManagement and Business Studies _2 blcoll |
||
| 596 | _a1 | ||
| 999 |
_c4139 _d4139 |
||