000			02082cam a22002771a 4500
008			100315s2010 maua b 001 0 eng
010			_a2008052835
020			_a9780131592490 (alk. paper)
020			_a0131592491 (alk. paper)
035			_a(Sirsi) u5030
040			_aEG-CaNU _c EG-CaNU _d EG-CaNU
042			_ancode
082	0	0	_a658.562 _2 22
100	1		_aSummers, Donna C. S. _9789
245	1	0	_aQuality / _c Donna C.S. Summers.
250			_a5th ed.
260			_aBoston : _b Prentice Hall, _c c2010.
300			_axii, 560 p. : _b ill. ; _c 29 cm.
504			_aIncludes bibliographical references (p. 539-545) and index.
505	0		_aSETTING THE STAGE -- Quality Basics -- Quality Advocates -- Quality Improvement: Problem Solving -- CONTROL CHARTS FOR VARIABLES -- Statistics -- Variable Control Charts -- Process Capability -- Other Variable Control Charts -- CONTROL CHARTS FOR ATTRIBUTES -- Probability -- Quality Control Charts for Attributes -- EXPANDING THE SCOPE OF QUALITY -- Reliability -- Advanced Topics in Quality -- Quality Costs.
520	3		_aFilled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety. For people who apply quality assurance tools and techniques to their day-to-day work activities.
650		0	_aQuality assurance. _910042
650		0	_aProcess control _x Statistical methods. _910043
596			_a1
999			_c4031 _d4031