| 000 | 00709cam a22002174a 4500 | ||
|---|---|---|---|
| 008 | 090329s2008 enka 001 0 eng | ||
| 020 | _a0077107950 | ||
| 035 | _a(Sirsi) u1278 | ||
| 040 |
_aEG-CaNU _cEG-CaNU _dEG-CaNU |
||
| 042 | _ancode | ||
| 082 | 0 | 0 |
_a628.50688 _2 20 |
| 245 | 0 | 0 |
_aServices marketing : _b integrating customer focus across the firm / _c Alan Wilson ... [et al.]. |
| 250 | _a1st. European ed. | ||
| 260 |
_aLondon : _b McGraw-Hill, _c c2008. |
||
| 300 |
_axxiii, 623 p. : _b ill. ; _c 24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aPollution control industry _x Management. _91118 |
|
| 650 | 0 |
_aService industries _x Marketing. _963 |
|
| 700 | 1 |
_aWilson, Alan _9140 |
|
| 596 | _a1 | ||
| 999 |
_c311 _d311 |
||