| 000 | 00841cam a22002414a 4500 | ||
|---|---|---|---|
| 008 | 090324s2009 ne 001 0 eng | ||
| 020 | _a9781856175227 | ||
| 035 | _a(Sirsi) u1253 | ||
| 040 |
_aEG-CaNU _cEG-CaNU _dEG-CaNU |
||
| 042 | _ancode | ||
| 082 | 0 | 0 |
_a658.812 _2 22 |
| 100 | 1 |
_aButtle, Francis. _91026 |
|
| 245 | 1 | 0 |
_aCustomer relationship management : _b concepts and technologies / _c Francis Buttle. |
| 250 | _a2nd ed. | ||
| 260 |
_aAmsterdam : _b Butterworth-Heinemann, _c c2009. |
||
| 300 |
_axix, 500 p. ; _c 24 cm. |
||
| 500 | _aIncludes index. | ||
| 630 | 0 | 0 |
_aEMBA. _91027 |
| 650 | 0 |
_aCustomer relations _x Management. _91028 |
|
| 650 | 0 |
_aCustomer relations _x Management _x Data processing. _91029 |
|
| 596 | _a1 | ||
| 999 |
_c284 _d284 |
||