| 000 | 00981cam a22002534a 4500 | ||
|---|---|---|---|
| 008 | 100106s2002 mau b 001 0 eng | ||
| 010 | _a2002114305 | ||
| 020 | _a0738208035 | ||
| 020 | _a0738205109 | ||
| 020 | _a9780738208039 | ||
| 035 | _a(Sirsi) u3075 | ||
| 040 |
_aEG-CaNU _cEG-CaNU _dEG-CaNU |
||
| 042 | _ancode | ||
| 082 | 0 | 0 |
_a658.812 _2 22 |
| 100 | 1 |
_aSpector, Robert, _d 1947- _95824 |
|
| 245 | 1 | 0 |
_aAnytime, anywhere : _b how the best bricks-and-clicks businesses deliver seamless service to their customers / _c Robert Spector. |
| 260 |
_aCambridge, MA : _b Perseus Pub., _c c2002. |
||
| 300 |
_ax, 293 p. ; _c 21 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services. _95825 |
|
| 596 | _a1 | ||
| 999 |
_c2072 _d2072 |
||