000			09612nam a22002537a 4500
008			201210b2023 a|||f bm|| 00| 0 eng d
040			_aEG-CaNU _cEG-CaNU
041	0		_aeng _beng
082			_a658.4
100	0		_aTarek Eshibiny _93136
245	1		_aA MODEL TO ENHANCE THE EGYPTIAN POSITION IN THE MARKET OF THE GLOBAL SOFTWARE DEVELOPMENT (GSD)/ _cTarek Eshibiny
260			_c2023
300			_a69 p. _bill. _c21 cm.
500			_3Supervisor: Mohamed Awny
502			_aThesis (M.A.)—Nile University, Egypt, 2023 .
504			_a"Includes bibliographical references"
505	0		_aContents: TABLE OF CONTENTS CERTIFICATE OF APPROVAL................................ Error! Bookmark not defined. DECLARATION ........................................................................................................... ii ACKNOWLEDGEMENT .............................................................................................iii ABSTRACT.................................................................................................................. iv Table of contents........................................................................................................... vi List of abbreviations.....................................................................................................viii List of figures................................................................................................................. x List of tables.................................................................................................................. xi Chapter 1 INTRODUCTION.........................................................................................1 1.1. Preface.............................................................................................................1 1.2. An Overview of the Global Software Market.................................................2 1.3. ICT service exports performance indicator.....................................................5 1.4. The European market potential for software development services...............6 1.5. The structure of the research document ..........................................................7 Chapter 2 CRITICAL SUCCESS FACTORS (CSFS) FOR GLOBAL SOFTWARE DEVELOPMENT (GSD) ..............................................................................................8 2.1. Preface.............................................................................................................8 2.2. Porter’s Value Chain Model ...........................................................................8 2.3. Software Development Life Cycle (SDLC)..................................................10 2.4. Critical Success Factors to Global Software Development Market..............13 Chapter 3 RESEARCH METHODOLOGY................................................................19 3.1. Research Problem .........................................................................................19 3.2. Purose of the study........................................................................................19 3.3. Research Questions.......................................................................................19 3.4. Research Significance ...................................................................................19 3.5. Objectives of the research work....................................................................20 vii 3.6. Research limitations......................................................................................20 3.7. Research Design............................................................................................21 3.8. Study step 1:..................................................................................................21 3.9. Study step 2:..................................................................................................21 3.10. Study step 3:..................................................................................................23 3.11. Ethical Considerations ..................................................................................24 4. RESULTS AND DISCUSSION...........................................................................25 4.1. Global Software Development - Value Chain Model (GSD-VCM).............25 4.2. Study step 1:..................................................................................................27 4.3. Study step 2 (Questionnaire):........................................................................27 4.4. Applying the findings to the GSD-VCM model...........................................31 4.5. Study step 3 (Interviews): .............................................................................33 5. CONCLUSIONS AND RECOMMENDATIONS ...............................................36 5.1. Conclusions...................................................................................................36 5.2. Recommendations.........................................................................................38 REFERENCES ............................................................................................................40 APPEDNICES .............................................................................................................43 Appendix (A): World Bank Indicator ......................................................................43 Appendix (B): Questionnaire ...................................................................................43 Appendix (C) NPS Calculations ..............................................................................45 Appendix (D): Interviews.........................................................................................47
520	3		_aAbstract: The Global Software Development (GSD) market is huge and grows rapidly. The Pandemic of covid-19 caused a shift in the working style for IT professionals to be based primarily on remote collaboration, which resulted in an acceleration to the growth rate of the GSD market. However, published numbers show that Egypt did not make use of this chance, and very few researchers have tackled how to augment these numbers. This research is conducted to tackle the very weak position of the Egyptian ICT industry in the Global Software Development (GSD) market. The purpose of the study is to discover the obstacles that may hinder the software exporter in Egypt from maximizing their share in the Global Software Development. It tries to find ways, track methodologies, and put guidance to enhance the Egyptian IT services providers’ activities to maximize their share in the exports of IT services. The sub-objectives of this study are to firstly, identify the major Critical Success Factors (CSFs) to the GSD market, Secondly, to study how companies in Egypt perform regarding CSFs to identify their need for enhancements. Thirdly, explore the process by which the Egyptian companies can maximize their share in the GSD market. The research utilizes available literature to achieve the first objective, a questionnaire to achieve the second objective, and semi-structured interviews to achieve the third objective. The participants are from the key players and subject matter experts in the domestic GSD domain with a sample quota for the questionnaire 0f 31 companies, and for the interviews of 3 experts. Data of contacts is obtained from Nilepreneurs Initiative and the official website of ITIDA. The questionnaire has received 31 valid responses. Interviews are conducted with three selected expertevled interviewees. Quality and the availability of track record of successful projects are found to be the top priority factors affecting the market share. The second priority factors are customer relationship management; timely delivery and responsiveness; project and contract management; the availability of skilled staff. The third priority factors are knowledge of client’s language and culture; requirements elicitation; the ability and frequency to conduct proper negotiation with the client. The fourth priority factors are the size and v quality of the IT infrastructure; cost saving (pricing); availability of overseas offices; the availability of Service and Process Improvement (SPI) Certifications. The retention of expert employees and calibers, solid testing activities, and quality methodology with standard modus operandi are found to be the means by which a provider can enhance the quality of the deliverables. It was also found that for companies to build a track record of successful projects, it can subsidize the operations from the marketing budget to contract on cost or even below cost. It is found that GSD market requires GSD providers at a large scale, estimated from 500 to 1000 developers in each individual site. Business support organizations & industry associations should provide initiatives and facilities to increase the members of the domestic GSD companies. The availability of local laws and regulations to organize the relation between the provider and the client, and to arbitrate in the case of dispute are found to be much needed. The researcher recommends further research into the role of business support organizations, industry associations, and the government as a regulator.
546			_aText in English, abstracts in English.
650		4	_aMOT _9309
655		7	_2NULIB _aDissertation, Academic _9187
690			_aMOT _9309
942			_2ddc _cTH
999			_c10253 _d10253