TY  - BOOK
AU  - Roberts-Phelps,Graham
TI  - The concise guide to telephone tactics / Graham Roberts-Phelps
SN  - 1854182781
U1  - 659.2936211   22
PY  - 2004///
CY  - London : 
PB  -  Thorogood, 
KW  - EMBA
KW  - ENG
KW  - Telephone
KW  - Public Relations
ER  -