Roberts-Phelps, Graham. <br/><br/>
The concise guide to telephone tactics / Graham Roberts-Phelps. 
 Guide to telephone tactics 

 - London :    Thorogood,    c2004. 
 - 195 p. ;    21 cm. 
<br/><br/><label>ISBN: </label>1854182781 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>EMBA.<br/>ENG.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone.<br/>Public Relations.
<br/><br/><label>Dewey Class. No.: </label>659.2936211