TY  - BOOK
AU  - Stone,Douglas
AU  - a Patton, Bruce.
AU  - a Heen,Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 0670883395
U1  - 158.2   22
PY  - 1999///
CY  -  New York, N.Y.
PB  - Viking
KW  - Interpersonal communication
KW  - Interpersonal Relations
KW  - Communication
KW  - Communication interpersonnelle
KW  - Cas, Études de
KW  - Case studies
ER  -