Stone, Douglas,  1958-  <br/><br/>
Difficult conversations :  how to discuss what matters most / 
Douglas Stone, Bruce Patton, Sheila Heen 
 - New York, N.Y. :  Viking,  1999 
 - xxi, 250 p. :  ill. ;  24 cm 
<br/><br/><label>ISBN: </label>0670883395 014028852x 9780140288520 
<br/><br/><label>LCCN: </label>98033346 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal communication<br/>Interpersonal Relations<br/>Communication<br/>Communication interpersonnelle<br/>Communication interpersonnelle--Cas, Études de<br/>Interpersonal communication--Case studies
<br/><br/><label>Dewey Class. No.: </label>158.2