Gilpin, Dawn R. <br/><br/>
Crisis management in a complex world /  
Dawn R. Gilpin and Priscilla J. Murphy. 
 - New York :    Oxford University Press,    2008. 
 - viii, 210 p. :    ill. ;    25 cm. 
<br/><br/>Includes bibliographical references (p. 179-196) and index. 
<br/><br/>Introduction : a paradigm shift in crisis management -- Case history : the spinach contamination crisis -- Crisis communication : the evolution of a field -- Theories of complexity -- Predictability and control in complex systems -- Case history : knowledge, uncertainty, and expertise--NASA -- The complexity of information and assimilation : knowledge and ignorance -- The complexity of understanding : constructive and deviant learning -- Sorting out the complex world : sensemaking and decision making -- Case history : nonlinear diffusion--China and food contamination -- Complexity, crisis and the expert organization : reconfiguring the dominant paradigm -- Expecting the unexpected : challenging precrisis assumptions -- Adapting to a complex world : challenging assumptions during a crisis -- Complex recovery : challenging assumptions after a crisis -- Conclusion : reframing crisis management in a complex world. 
<br/><br/><label>ISBN: </label>0195328728 (cloth : alk. paper) 
<br/><br/><label>LCCN: </label>2007040014 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Crisis management
<br/><br/><label>Dewey Class. No.: </label>658.4056