TY  - BOOK
AU  - Johnston,Robert
AU  - Clark,Graham
TI  - Service operations management : :  improving service delivery / 
SN  - 1405847328 (pbk. : alk. paper)
U1  - 658   22
PY  - 2008///
CY  - Harlow, Essex, England ; ,  New York : 
PB  -  Financial Times/Prentice Hall, 
KW  - Service industries
KW  -  Management
N1  - Includes bibliographical references and index
ER  -