TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer service : :  skills for success / 
SN  - 9780071277501
U1  - 658.812   20
PY  - 2009///
CY  - Boston : 
PB  -  McGraw-Hill, 
KW  - Customer services
KW  - Management and Business Studies
KW  -  blcoll
N1  - "McGraw-Hill international edition" -- cover; Previous ed.: Boston, Mass.: McGraw-Hill/Irwin, 2005; Includes bibliographical references and index
ER  -