TY  - BOOK
AU  -  Sharp,Alec
TI  -  Workflow modeling : :  tools for process improvement and applications development / 
SN  -  9781596931923
U1  -  658.4063   22
KW  - Organizational change
KW  - Reengineering (Management)
KW  - Workflow
KW  - Information technology
ER  -