TY  - BOOK
AU  - Buttle,Francis
TI  - Customer relationship management : :  concepts and technologies / 
SN  - 9781856175227
U1  - 658.812   22
PY  - 2009///
CY  - Amsterdam : 
PB  -  Butterworth-Heinemann, 
KW  - EMBA
KW  - Customer relations
KW  -  Management
KW  -  Data processing
N1  - Includes index
ER  -