Buttle, Francis. <br/><br/>
Customer relationship management :    concepts and technologies /  
Francis Buttle. 
 - 2nd ed. 
 - Amsterdam :    Butterworth-Heinemann,    c2009. 
 - xix, 500 p. ;    24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781856175227 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>EMBA.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations -- Management.<br/>Customer relations -- Management -- Data processing.
<br/><br/><label>Dewey Class. No.: </label>658.812