Summers, Donna C. S. <br/><br/>
Quality management :    creating and sustaining organizational effectiveness /  
Donna C.S. Summers. 
 - 2nd ed. 
 - Upper Saddle River, N.J. :    Pearson/Prentice Hall,    c2009. 
 - xiv, 574 p. :    ill. ;    24 cm. 
<br/><br/>Includes bibliographical references (p. 555-564) and index. 
<br/><br/><label>ISBN: </label>0135005108 
<br/><br/><label>LCCN: </label>2008001026 
<br/><br/><label>Subjects--Uniform Titles: </label><br/>EMBA.
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness.<br/>Total quality management.<br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.4013