TY  - BOOK
AU  - Lundin,Stephen C.
AU  - Paul,Harry
AU  - Christensen,John
TI  - Fish! : :  a remarkable way to boost morale and improve results / 
SN  - 0786866020
U1  - 658.314   21
PY  - 2000///
CY  - New York : 
PB  -  Hyperion, 
KW  - Employee motivation
KW  - Customer services
ER  -