TY  - BOOK
AU  - Spector,Robert
TI  - Anytime, anywhere : :  how the best bricks-and-clicks businesses deliver seamless service to their customers / 
SN  - 0738208035
U1  - 658.812   22
PY  - 2002///
CY  - Cambridge, MA : 
PB  -  Perseus Pub., 
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -