Spector, Robert,    1947- <br/><br/>
Anytime, anywhere :    how the best bricks-and-clicks businesses deliver seamless service to their customers /  
Robert Spector. 
 - Cambridge, MA :    Perseus Pub.,    c2002. 
 - x, 293 p. ;    21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0738208035 0738205109 9780738208039 
<br/><br/><label>LCCN: </label>2002114305 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.
<br/><br/><label>Dewey Class. No.: </label>658.812