TY - BOOK AU - Gitlow,Howard S. AU - Oppenheim,Alan V. AU - Oppenheim,Rosa TI - Quality management : : tools and methods for improvement / SN - 0256106657 U1 - 658.562015195 20 PY - 1995/// CY - Burr Ridge, Ill. : PB - Irwin, KW - Quality control KW - Statistical methods N1 - Rev. ed. of: Tools and methods for the improvement of quality / Howard Gitlow ... [et al.]. 1989; Includes bibliographical references (p. 501-503) and index ER -