TY - BOOK AU - Thomke,Stefan H. TI - Managing product and service development : : text and cases / SN - 007110755 U1 - 658.575 22 PY - 2007/// CY - Boston, Mass. ; , London : PB - McGraw-Hill Irwin, KW - New products KW - Management KW - Service industries N1 - Includes bibliographical references and index ER -