The 27 challenges managers face : step-by-step solutions to (nearly) all of your management problems / Bruce Tulgan.

Includes index.

Chapter One The Fundamentals Are All You Need 3
Chapter Two The Challenges of Being the “New” Manager 29
Management Challenge #1: When Going from Peer to Leader 37
Management Challenge #2: When Coming from the Outside to Take Over Leadership of an Existing Team 41
Management Challenge #3: When Bringing Together an Entirely New Team 47
Management Challenge #4: When You Are Welcoming a New Member to Your Existing Team 51
Chapter Three The Challenges of Teaching Self-Management 57
Management Challenge #5: When Employees Have a Hard Time Managing Time 62
Management Challenge #6: When an Employee Needs Help with Interpersonal Communication 71
Management Challenge #7: When an Employee Needs to Get Organized 77
Management Challenge #8: When an Employee Needs to Get Better at Problem Solving 80
hapter Four The Challenges of Managing Performance 88
Management Challenge #9: When You Have an Employee Who Needs to Increase Productivity 98
anagement Challenge #10: When You Have an Employee Who Needs to Improve Quality 103
Management Challenge #11: When You Need an Employee to Start “Going the Extra Mile” 107
Management Challenge #12: When Your Employees Are Doing “Creative” Work 110
Management Challenge #13: When the Employee You Are Managing Knows More About the Work Than You Do 114
Chapter Five The Challenges of Managing Attitudes 118
Management Challenge #14: When an Employee Needs an Attitude Adjustment 125
Management Challenge #15: When There Is Conflict Between and Among Individuals on Your Team 137
Management Challenge #16: When an Employee Has Personal Issues at Home 140
Chapter Six The Challenges of Managing Superstars 144
Management Challenge #17: When There Is a Superstar You Need to Keep Engaged 153
Management Challenge #18: When You Have a Superstar You Really Want to Retain 158
anagement Challenge #19: When You Have a Superstar You Are Going to Lose for Sure: How to Lose That Superstar Very Well
Management Challenge #20: When You Need to Move a Superstar to the Next Level to Develop as a New Leader 170
Chapter Seven The Challenges of Managing Despite Forces Outside Your Control 175
Management Challenge #21: When Managing in an Environment of Constant Change and Uncertainty 179
Management Challenge #22: When Managing Under Resource Constraints 184
Management Challenge #23: When Managing Through Interdependency 188
Management Challenge #24: When Managing Around Logistical Hurdles 196
Management Challenge #25: When Managing Across Differences in Language and Culture 199
Chapter Eight The Challenges of Management Renewal 204
Management Challenge #26: When You Need to Renew Your Management Relationship with a Disengaged Employee 206
Management Challenge #27: When You Need to Renew Your Own Commitment to Being a Strong, Highly Engaged Manager 212
Epilogue 221
Acknowledgments 223
About the Author 227
Index 229

"It's not easy to be a manager. With growing resource constraints, relentless change, and high turnover, today's business climate poses many difficulties, but most managers point to the same greatest challenge: time. Daily crises require immediate attention, managers must drop everything to resolve the issue, they fall behind on their work--and then another crisis takes over the next day. How can anyone find the time to manage?In truth, time isn't the problem, but the solution. Fire-fighting is a symptom of undermanagement, and all managers must rise to the challenge of maintaining regular and meaningful dialogue with each direct report. This does not mean more emails or pointless meetings, but highly structured, highly substantive communication. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance and offer feedback, provide guidance and direction, hold people accountable, and reward top performance.Based on twenty years of consulting with hundreds of thousands of managers, Bruce Tulgan shows any manager how to master the fundamental practice of effective management. For every challenge--even the most difficult--relentless high-quality communication is the best solution, and The 27 Challenges Managers Face shows how to tailor conversations to solve specific problems. Managers will learn specific approaches for issues including bad attitudes, friction and conflict, low performers who need to go the extra mile, top performers you want to keep and develop as leaders, and many more.By making effective ongoing conversations an ingrained part of their routine, managers will boost performance of their whole team--and make their own job easier. The 27 Challenges Managers Face is an indispensable back-to-basics resource for managers at all levels"-- Provided by publisher.

"Explains how to master the fundamental practice of effective management. Shows managers how to tailor conversations to solve specific problems, and teaches specific approaches to challenges like bad attitudes, friction and conflict, and low performers"-- Provided by publisher.