MARC details
| 000 -LEADER |
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| fixed length control field |
10284nam a22002537a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
210204b2020 a|||f bm|| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE |
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| Original cataloging agency |
EG-CaNU |
| Transcribing agency |
EG-CaNU |
| 041 0# - Language Code |
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| Language code of text |
eng |
| Language code of abstract |
eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
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| Classification number |
658.4 |
| 100 0# - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Ahmed Mohamed Alaa Eldin Azzam |
| 245 1# - TITLE STATEMENT |
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| Title |
Evaluation Of Future Investments Of Organizations In Information And Communication Technologies / |
| Statement of responsibility, etc. |
Ahmed Mohamed Alaa Eldin Azzam |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
2020 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
126 p. |
| Other physical details |
ill. |
| Dimensions |
21 cm. |
| 500 ## - GENERAL NOTE |
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| Materials specified |
Supervisor: Mohamed Awny |
| 502 ## - Dissertation Note |
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| Dissertation type |
Thesis (M.A.)—Nile University, Egypt, 2020 . |
| 504 ## - Bibliography |
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| Bibliography |
"Includes bibliographical references" |
| 505 0# - Contents |
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| Formatted contents note |
Contents:<br/>Chapter 1 Introduction .................................................................................................. 1<br/>Chapter 2 ICT investments and literature review ........................................................ 4<br/>2.1. Planning for ICT investments .......................................................................... 5<br/>2.2. Measuring quantitative factors ....................................................................... 6<br/>2.3. Business value creation factors ....................................................................... 8<br/>2.4. ICT trends ...................................................................................................... 12<br/>2.4.1. Big data .................................................................................................. 12<br/>2.4.2. Data analytics ......................................................................................... 12<br/>2.4.3. Open source software ............................................................................ 13<br/>2.4.4. Cloud computing .................................................................................... 13<br/>2.4.5. Virtualization technology ....................................................................... 15<br/>2.4.6. Green ICT................................................................................................ 15<br/>2.4.7. Bring your own device trend (BYOD) ..................................................... 15<br/>2.4.8. Progressive Web Apps (PWA) ................................................................ 16<br/>2.5. Challenges faced by decision makers while investing in ICT ........................ 17<br/>2.5.1. Lack of clear information about the requirements. .............................. 17<br/>2.5.2. Obtaining quantitative results from qualitative factors. ....................... 17<br/>2.5.3. Investing in obsolete ICTs. ..................................................................... 18<br/>2.5.4. Inability to identify tangible financial benefits of ICT investments. ...... 18<br/>Chapter 3 Statement of the problem and Research method .................................... 19<br/>3.1. Statement of the problem ............................................................................ 20<br/>3.2. Research objectives ....................................................................................... 20<br/>3.3. Research questions ....................................................................................... 21<br/>3.4. Significance of the study ............................................................................... 21<br/>VI<br/>3.4.1. Worthiness of the study ........................................................................ 21<br/>3.4.2. Who cares about this study? ................................................................. 21<br/>3.5. Research method .......................................................................................... 22<br/>3.6. Proposed methodology for analysis .............................................................. 23<br/>3.6.1. Decision matrix ...................................................................................... 23<br/>Chapter 4 The proposed framework for evaluation .................................................. 24<br/>4.1. Indicators ....................................................................................................... 25<br/>4.1.1. Performance indicator: .......................................................................... 25<br/>4.1.2. Financial indicator: ................................................................................. 25<br/>4.1.3. Technology indicator: ............................................................................ 25<br/>4.2. Phases and steps ........................................................................................... 26<br/>4.2.1. Phase 1: Service analysis. ....................................................................... 31<br/>4.2.2. Phase 2: Request for proposal (RFP)...................................................... 37<br/>4.2.3. Phase 3: Solutions analysis. ................................................................... 38<br/>4.2.4. Phase 4: Decision making. ..................................................................... 40<br/>4.2.5. Phase 5: Financial analysis for ICT investments. .................................... 41<br/>Chapter 5 Results, analysis and discussion ................................................................ 44<br/>5.1. Introduction................................................................................................... 45<br/>5.2. Service analysis phase ................................................................................... 45<br/>5.3. Market research phase ................................................................................. 60<br/>5.4. Solutions’ analysis phase ............................................................................... 60<br/>5.5. Decision making phase .................................................................................. 63<br/>5.6. Financial analysis for ICT investments phase ................................................ 64<br/>5.7. Implementation conclusions ......................................................................... 66<br/>5.8. Implementation limitations .......................................................................... 67<br/>Chapter 6 ..................................................................................................................... 68<br/>Conclusions and recommendations for future work ................................................. 68<br/>6.1. Conclusions of the research .......................................................................... 69<br/>6.2. Contribution of the research study ............................................................... 70<br/>6.2.1. Comparing to other approaches ............................................................ 70<br/>6.2.2. Knowledge base ..................................................................................... 72<br/>6.3. Recommendations of the research ............................................................... 72<br/>6.3.1. Prior to the implementation of the framework..................................... 72<br/>VII<br/>6.3.2. During the implementation of the framework ...................................... 73<br/>6.3.3. Post the implementation of the framework .......................................... 73<br/>6.4. Further work .................................................................................................. |
| 520 3# - Abstract |
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| Abstract |
Abstract:<br/>Information and Communications Technologies (ICTs) play vital positive roles in<br/>various aspects and activities of our life. They are widely used across small, medium,<br/>and large organizations. Decision makers face different and ongoing challenges when<br/>it is related to ICT investments. They are required to justify their decisions and address<br/>the expected results of investing in ICT in relation to the performance and the financial<br/>aspects of the organization.<br/>This research attempts to conduct a study on how to evaluate the required ICT,<br/>where a structural framework is proposed that classifies the main aspects of the ICT<br/>planning process with reference to the challenges, as identified in the literature, and<br/>suggests guidelines to overcome these challenges.<br/>The proposed framework aims at creating a knowledge base to guide decision<br/>makers in their ICT investment decisions through an ongoing cycle of identifying<br/>various challenges of investment decisions in ICT. The framework proposes guidelines<br/>to overcome these challenges and adding all the information of the previous activities<br/>into one knowledge base to be used as a guide for future investments in ICT.<br/>Having a framework and a knowledge base to guide decision makers when<br/>investing in ICT, can help them make appropriate decisions and save the organization<br/>from losing its financial investment. The proposed framework considers the<br/>performance, financial and technology aspects as indicators to assess the planned ICT<br/>investments, where different solutions are examined against organizational<br/>performance requirements, financial terms and technology trends. The proposed<br/>framework includes fifteen steps distributed on five phases.<br/>This framework was implemented at a large educational organization for<br/>validation. Intensive interviews and focus groups were conducted to collect the<br/>required information from relevant departments. The collected information was<br/>analyzed, and conclusions were derived.<br/>The proposed framework proved to be capable of providing guidance to decision<br/>makers on ICT investments by providing detailed information on different<br/>requirements in the service and providing measurable evaluations for the qualitative<br/>factors. This is in addition to considering new and cost-effective ICT trends to avoid<br/>investing in obsolete technologies, and to optimize the financial costs. The evaluation<br/>shows the most appropriate solution and to what extent it meets the requirements of<br/>the organization and how it will cope effectively with the ICT trends.<br/>XIV<br/>Among other important findings of this research, it was realized that challenges,<br/>technologies, and needs differ according to the organization type of activities, time,<br/>and type of investment in ICT. Having this framework can guide decision makers<br/>through various ICT investment decisions efficiently and in a timely manner. |
| 546 ## - Language Note |
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| Language Note |
Text in English, abstracts in English. |
| 650 #4 - Subject |
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| Subject |
MOT |
| 655 #7 - Index Term-Genre/Form |
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| Source of term |
NULIB |
| focus term |
Dissertation, Academic |
| 690 ## - Subject |
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| School |
MOT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Koha item type |
Thesis |
| 650 #4 - Subject |
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| -- |
309 |
| 655 #7 - Index Term-Genre/Form |
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187 |
| 690 ## - Subject |
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| -- |
309 |