MARC details
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
120710s2011 nyua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2011006452 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780071700627 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0071700625 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(Sirsi) u8350 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
EG-CaNU |
| Transcribing agency |
EG-CaNU |
| Modifying agency |
EG-CaNU |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
ncode |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
005.14 |
| Edition number |
22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Nanda, Vivek, |
| Dates associated with a name |
1977- |
| 9 (RLIN) |
15391 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Six Sigma software quality improvement : |
| Remainder of title |
success stories from leaders in the high tech industry / |
| Statement of responsibility, etc. |
Vic Nanda, Jeffrey A. Robinson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c2011. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xx, 611 p. : |
| Other physical details |
ill. ; |
| Dimensions |
25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 1. Executive Overview of Six Sigma -- PART ONE: DMAIC PROJECTS -- Chapter 2. DMAIC Primer -- Chapter 3. How Motorola Minimized Business Risk before Changing Business-Critical Applications -- Chapter 4. TCS Reduces Turn-Around Time for Software Change Requests -- Chapter 5. Defect Reduction -- Chapter 5A. How TCS Helped a Major Global Bank Reduce Customer Complaints -- Chapter 5B. Improving Test Effectiveness the Six Sigma Way -- Chapter 6. Help Desk Improvement -- Chapter 6A. EMC: Improving Development Productivity -- Chapter 6B. Infosys Helps a Global Bank Reduce Business Risk from Errors in Online Banking Applications -- Chapter 6C. Infosys Significantly Reduces Telecom Client's Operational Expenses -- Chapter 7. Productivity Improvement -- Chapter 7A. TCS Improves Fraud Detection for a Global Bank -- Chapter 7B. Infosys Improves Software Development Productivity for a Large Multinational Bank -- Chapter 8. DMAIC Conclusions and Lessons Learned -- PART TWO: LEAN SIX SIGMA PROJECTS -- Chapter 9. Lean Primer -- Chapter 10. Leaning Six Sigma Projects: How to Run a DMAIC Project in Five Days -- |
| 505 0# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Chapter 11. How IBM Reduced Help Desk Escalations and Overhead Activities -- Chapter 12. Motorola Realizes Significant Cost Avoidance by Streamlining Project Documentation -- Chapter 13. Boiling the Ocean with Value Streams, Kaizens, and Kanbans -- chapter 14. How a Global Retailer Improved the Reliability Software Development and Test Environments -- Chapter 15. Lean Conclusions and Lessons Learned -- PART THREE: DESIGN FOR SIX SIGMA PROJECTS -- Chapter 16. DFSS Primer -- Chapter 17. How to Radically Streamline Your Business Processes -- Chapter 18. How Motorola Reduced the Effort Required for Software Code Reviews -- Chapter 19. Predictive Engineering to Improve Software Testing -- Chapter 20. Improving Product Performance Using Software DFSS -- Chapter 21. High-Speed Product Development at Xerox -- Chapter 22. How Seagate Technology Reduced Downtime and Improved Availability to 99.99 Percent -- Chapter 23. DFSS Conclusions and Lessons Learned -- PART FOUR: SIX SIGMA PROGRAMS -- Chapter 24. Cisco Successfully Reinvents Its Six Sigma Program -- Chapter 25. Six Sigma Practice at Thomson Reuters -- Chapter 26. How Convergys Injected Six Sigma into the Company DNA -- Chapter 27. Bumps in the Road. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This practical, in-depth guide explains how to apply Six Sigma to solve common product and process improvement challenges in the software and IT industry. Six Sigma Software Quality Improvement covers Define, Measure, Analyze, Improve, and Control (DMAIC), Lean Six Sigma, Design for Six Sigma (DFSS), and Define, Measure, Analyze, Design, and Verify (DMADV). Featuring more than 20 success stories from Motorola, IBM, Cisco, Seagate, Xerox, Thomson Reuters, TCS, EMC, Infosys, and Convergys, the book offers first-hand accounts of corporate Six Sigma programs and explains how these companies are successfully leveraging Six Sigma for software process and quality improvement. |
| 596 ## - |
|---|
| -- |
1 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Computer software |
| General subdivision |
Quality control. |
| 9 (RLIN) |
15392 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Computer software industry |
| General subdivision |
Quality control. |
| 9 (RLIN) |
15393 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Six sigma (Quality control standard) |
| 9 (RLIN) |
1004 |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Robinson, Jeffrey A. |
| 9 (RLIN) |
3977 |