Anytime, anywhere :
Spector, Robert, 1947-
Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers / Robert Spector. - Cambridge, MA : Perseus Pub., c2002. - x, 293 p. ; 21 cm.
Includes bibliographical references and index.
0738208035 0738205109 9780738208039
2002114305
Customer services.
658.812
Anytime, anywhere : how the best bricks-and-clicks businesses deliver seamless service to their customers / Robert Spector. - Cambridge, MA : Perseus Pub., c2002. - x, 293 p. ; 21 cm.
Includes bibliographical references and index.
0738208035 0738205109 9780738208039
2002114305
Customer services.
658.812